We explain.We don't prescribe.

Five things we believe

1. Your doctor knows you. We don't.

A clinician sitting across from you knows your history, your habits, the look on your face when you said you'd been tired. We have none of that. Anything we said that contradicted them would be a guess at best, harm at worst. MedScan is a literacy tool, not a consultation. If your doctor and our explanation disagree, follow your doctor.

2. We will not prescribe, diagnose, or recommend a dose.

Not softly, not with disclaimers, not even on request. The line is absolute. You can ask us what a medicine is, what a lab value means, what a procedure involves, or how to prepare questions for your doctor — that's general information, and we'll explain it in plain English. You cannot ask us what to take, whether to start or stop a medicine, whether a symptom is serious, or for a treatment plan. When users ask "what should I take for a headache?" the answer is "please ask a doctor" — every time. The boundary moves with the question, not the format.

3. Your documents and questions are yours. We don't store them carelessly, we don't train on them.

Uploads pass through our servers, get extracted, and the original bytes are dropped. No copies in S3, no training corpus, no third-party AI tier that might keep them. The structured extraction — drug names, lab values — is what we keep, and only for as long as you're looking at the result page. Close the tab and it's gone. Questions you ask in chat go through the same trusted endpoint with the same no-training, no-retention contract; the conversation is stored in your account so you can come back to it, and you can delete it at any time.

4. We're free for the things that matter.

Reading a prescription, understanding a flagged lab value, getting the right questions to ask your doctor — these will always be free. We're not interested in paywalling literacy. If we ever charge, it will be for things like family-account history, multi-document comparison across years, or printable summaries — features that live above the basics, not in front of them.

5. We're built for India, by people who've sat in waiting rooms here.

Outpatient prescriptions in India often span two pages of fast handwriting, with brand names that vary by state, in three or four scripts including Devanagari and Tamil. Lab reports come from independent diagnostic chains using slightly different reference ranges than imported tools assume. MedScan is built around these realities, not retrofitted from a Western product. Servers are in India. The brand-to-generic database is curated locally. The language coverage starts with English, Hindi, Tamil and Bengali, not the other way around.

Caregivers in India also need a calm place to ask the small questions between visits — what an HbA1c value means, how to prepare for a specialist appointment, what a medicine is actually for. Not a doctor. Not a triage. Just plain-language information you can read at 11pm before tomorrow's hospital trip. That's the second pillar.

What MedScan will never do

• We will not recommend a medicine, a dose, or a treatment plan — whether you upload a document or ask in chat.
• We will not diagnose. No "you have X" — even when the values or symptoms strongly suggest it.
• We will not pretend the AI replaces the doctor. The doctor is the authority; we're the translator and the patient explainer.
• We will not sell, rent, or share your medical data or your conversations. Not to insurers, not to pharma, not to advertisers, not for AI training. Ever.
• We will not paywall the basics. A caregiver who can't afford a subscription should still be able to read their parent's prescription and ask what a lab value means.

Why this is the right line

AI is fluent in medicine; the technology can absolutely answer "what should I take for a headache."The reason MedScan doesn't isn't a technical limitation — it's a moral one. Indian regulation, Indian patient outcomes, and the real lives of caregivers managing aging parents all argue for the same thing: a tool that respects the doctor's authority and gives the patient back a meaningful amount of comprehension. Both surfaces — explaining the document and answering general health questions — serve that bargain. Neither replaces the doctor.

That's the line. We trust your doctor. We help you read them and we answer the questions you wish you'd asked them. Everything else — the dosing, the diagnosis, the symptom triage — is somebody else's product.